👥 For: Field Workers and Managers
The code shows as invalid #
The most common reason is a transcription error. Access codes are case-sensitive and must be entered exactly as generated. Check these first:
- Copy instead of type. Ask your manager to share the code directly via Messages or AirDrop — tap to copy, then paste into the code field. Manual transcription introduces errors that are difficult to spot (0 vs O, 1 vs l)
- Check for extra spaces. If the code was copied from an email, there may be a trailing space. Clear the field and paste again
- Confirm you have the right code. If your manager has created multiple codes, make sure you’re using the one created specifically for you
The code was revoked #
If a code has been revoked by the manager, it won’t connect regardless of how it’s entered. If you’re already connected and the code gets revoked, the app shows: “[Business name] has removed your field access. Contact your manager if you think this is a mistake.”
Revoked codes cannot be reactivated. Your manager will need to create a new code for you and share it. See Set Up Field Mode for how managers create new codes.
Connection fails with a network error #
The app needs an active internet connection to validate a code on first entry — it calls your manager’s account to confirm the code is valid and download the pricing configuration.
- Check that your iPhone has cellular or Wi-Fi data. Open Safari and try loading a webpage to confirm
- If you’re on a corporate or school Wi-Fi network, outbound connections may be blocked. Try switching to cellular
- Force-close PriceRight Pro and try again once your connection is restored
The code was valid before but won’t connect now #
After a valid first connection, the app stores the configuration locally and refreshes it periodically. If an established connection stops working:
- Rate limited. Too many rapid connection attempts from one device can trigger a temporary rate limit. Wait a few minutes and try again
- Device mismatch. Access codes are tied to the device that first used them. If you’ve switched to a new iPhone, your manager will need to create a new code for your new device
- Server error. If the issue is on the server side, it’s usually temporary. Wait a few minutes and try again. If it persists, contact support
For managers: verifying a code is active #
Open Field Mode → Field Users and tap the field worker’s row. The code status shows whether it’s active or revoked. If it was accidentally revoked, you’ll need to create a new code — revoked codes can’t be restored. Tap Share Code + Setup Instructions to send the new code directly to the worker.
